FAQ

Currently, you have 2 options to link accounts:

Option 1

Link accounts with the BuffPay app iOS | Android
1. Download the BuffGame app iOS | Android
2. Create your account of log in at BuffGame
3. Go to BuffPay and link the account. You will find a button to link your accounts under the profile page and also at the hompage. 

Option 2

Link accounts with the BuffPay Web App (Desktop):
1. Download BuffGame to your PC
2. Create your account or log in at BuffGame Desktop
3. Go to BuffPay Web App and link the account. you will find a button to link your accounts in the homepage and under profile page

No, BuffPay is not a bank. BuffPay card is a prepaid debit card associated with Evolve bank. BuffPay card can be used for all prepaid debit card functions such as online purchases, money withdrawals, and money transfers.

No, unfortunately, BuffPay Card is currently available solely in the United States. However, we hope to expand to additional countries in the future.

Buff gives you an opportunity to earn Buffs that can be redeemed in exchange for a variety of gaming goods: gift cards, gaming gear, Steam keys, and many more.

With Buff, as opposed to similar gaming reward cards, you can earn Buffs in two ways:

  1. Earn Buffs by using your card, anywhere, and for any purchase you make.
  2. Earn Buffs by playing your favorite games with BuffGame app (downloadable through https://www.buff.game/).

Accumulate Buffs in your Balance and use them in the Buff Marketplace.

The BuffPay Card is a prepaid debit card for gamers. The card can be used anywhere to make any purchase, and with each purchase made you will earn Buffs that can be redeemed for awesome gaming rewards in our Marketplace. Additionally, you can earn Buffs by playing your favorite games using the BuffGame app (available at https://www.buff.game/). 

Both Physical and Virtual cards are totally free! BuffPay customers enjoy 0 fees. The company may update commissions in the future and therefore will update its customers in advance.

You don’t need to change anything on your part.

BuffPay does not replace your existing bank; quite the contrary. Our card is linked to your bank account, and you choose when and how much you want to transfer into your BuffPay account to use with your card.

Yes, you do. In order to use your BuffPay Card, you need to link your bank account and transfer money into your account.

Your funds are managed by our partner, Evolve Bank & Trust.

Yes! Your card can be used wherever Visa debit cards are accepted.

To comply with federal regulations there are limits on the card. 

For more information please click here.

Every time you use your card you will automatically earn Buffs. In order to redeem Buffs for gaming goods, log in to your account on the BuffGame (either Desktop or Mobile), go to the Marketplace, and get redeeming!

Earning Buffs by using your BuffPay card is as simple as can be. Simply load money to your account and start using your card to make your everyday purchases, and you will automatically be rewarded with Buffs.

Yes! You will earn Buffs for every purchase you make using the BuffPay card, regardless of where the purchase is made.

BuffPay support team will be happy to assist during business hours 9am-5pm EST at support@myBuffPay.com

On issues such as lost, stolen cards, disputes, or fraud please contact us 24/7 at our toll free number 1-888-610-2324.

BuffPay Card is a debit card, meaning we do not issue credit. Opening an account will not affect your score.

Yes! Both Buffs are the same. You can earn Buffs separately and use them in the same store.

You may use your card at all retail stores that accept Visa prepaid debit cards.

Buffs are given based on the dollar amount spent. For every 1$ spent, you gain 3.9 Buffs.

Apparently, your BuffPay account is not yet linked to your account in the BuffGame app. Do not worry, this is a very simple operation.

Option 1

Link accounts with the BuffPay app iOS | Android
1. Download the BuffGame app iOS | Android
2. Create your account of log in at BuffGame
3. Go to BuffPay and link the account. You will find a button to link your accounts under the profile page and also at the hompage. 

Option 2

Link accounts with the BuffPay Web App (Desktop):
1. Download BuffGame to your PC
2. Create your account or log in at BuffGame Desktop
3. Go to BuffPay Web App and link the account. you will find a button to link your accounts in the homepage and under profile page.

All Buffs already accumulated will be added to your BuffGame balance.

BuffPay has 3 partners: Visa, Evolve Bank & Trust, and Solid (which provides us the technological framework to manage cardholders and process payments).

Yes!

  1. Open the Direct Deposit form (Google Sheets | pdf | xlsx)
  2. Fill in the account number and routing number from your BuffPay account
  3. Give your employer the Direct Deposit form.

*to find your account number and routing number go to fund page on BuffPay app and click on “Push Funds”.

Account operation

It is a very easy process! It only takes 3 steps:

  1. Press the Apply Now button.
  2. Enter your personal details as requested.
  3. Once you get your approval, fund your card and start using it right away!

Virtual card—no need for activation.

Physical card—log into your account, click \ tap on your debit card, fill in the last 4 digits of your debit card number, and fill in the expiration date.

It will take between 3-5 business days.

Please call our toll free number 1-888-610-2324, our representatives will be happy to assist you 24\7.

In order to start using your physical card, activate it by following these easy steps: 

  1.  log In to your BuffPay Account
  2. Click on your BuffPay Card
  3. Fill in the last 4 digits of your debit card number and the expiration date.

Congratulations, your card is activated. 

Please call our toll free number 1-888-610-2324, our representatives will be happy to assist you 24\7.

Click on the Transactions tab on the left side in Your Account.

On the left side of your account screen, you will find the Overview tab. Click on it.

On the left side of your account screen, you will find the Cards tab. Click on the card you desire to freeze. On the right side of the screen, a card details window will open. If you scroll down you will find the “Freeze card” option.

Once logged into your BuffPay account search for the “Fund Account” button. Once selected 3 options will appear and you can select the one most suited for your needs. 

  • Pull from card: The money will be added to your BuffPay funds from your card instantly.
  • Push funds: It will take about 1-3 days until the money is added from your bank account into your BuffPay funds (done externally with your bank account).
  • Pull funds: It will take about 2-4 days until the money is added from your bank account into your BuffPay balance (done through the BuffPay app).

On the left side of your account screen, you will find the Transfer Money tab. Under the headline “Add funds in “ you will find the “Pull Funds” tab, click on this tab, then a new window will open. Click “Link a new account” click on “Continue“, then choose your bank account. 

On the second of every month you will receive your account statement to your email

If you’d like to close your account with us, that’s not a problem. Just contact us in the app:

  1. Log into the app on your mobile device or web browser.
  2. Tap/click your profile icon or business profile name. 
  3. Tap/click on Get in Touch

Let us know that you’d like to close the account, or whatever else you may need help with.

You can also email us at: support@myBuffPay.com

If you choose to close your BuffPay account, and you still have funds in your account, we will send you a check by mail to the address you filled out in the application process.

On the left side of your account screen, you will find the Cards tab. Click on the card you desire to unblock. On the right side of the screen, a card detail window will open. Scroll down and find the “Unblock Card” option.

Please contact us via support@myBuffPay.com and we will check what was the reason the process didn’t succeed.

  • Log into the app on your mobile device or web browser.
  • Navigate to the Cards section and identify the card by the card label or the last 4 digits of the card number.
  • Tap/click to view that card.
  • If you think you misplaced your card and will likely find it, just toggle the Freeze Card switch. This will freeze all transactions on the card. Come back and Unfreeze your card when you find it.
  • If you think the card is permanently lost or stolen, hit the Cancel Card button. This will permanently cancel the card and prevent any further transactions.
  • If you want a replacement card, just create a new one.

physical card

Yes, if it’s your physical card

You don’t need to activate your virtual card.

In order to start using your physical card, activate it by following these easy steps: 

  1.  Log In to your BuffPay Account
  2. Click on your BuffPay Card
  3. Fill in the last 4 digits of your debit card number and the expiration date.

Congratulations, your card is activated.

In order to start using your card, you need to activate it by entering your account at BuffPay Account, click\tap on your BuffPay Card, fill in the last 4 digits of your debit card number, and fill the expiration date.

You will receive your BuffPay card through your local mail service in about 7-10 business days after ordering it. Currently, this service is free.